Same support team. Urgent tickets first.
A fixed-scope pilot for support and ops leads: triage a shared inbox, draft replies, alert on the angry threads. Nothing sends without a human. Typical pilots from €8,000 + VAT.
Messages that sat overnight can get a same-day draft — if the volume is already in the queue. We do not promise extra revenue or a CSAT score.
Who this is for — and who it isn’t
Built for a support or ops mailbox that already overflows. We say no when the work is a chatbot demo or auto-send on day one.
Support / ops lead
- About 250+ emails per week in a shared mailbox
- Urgent and routine threads sit in the same queue — no reliable way to flag the angry ones
- Agents draft every reply from scratch
- Someone who will approve before anything leaves the building
We will turn this down
- Startups wanting a shiny chatbot or FAQ bot as the product
- Anyone who wants auto-send on day one
- Low volume — under ~250 emails/week, or no shared mailbox
- No human approver — drafts must be reviewed before send
What’s in the fixed pilot
One shared mailbox, drafts only, typically live in 2 weeks. Feasibility is included — no separate scoping fee on this path.
Included
- Intake from the existing shared mailbox
- Urgency and sentiment scoring on every message
- AI-drafted replies saved to drafts — never sent automatically
- Exception alerts via Slack, Microsoft Teams, or email for angry or critical threads
- Human gate until you sign off — optional auto-send later, only after you have reviewed a real sample
Out of scope
- Extra mailboxes, ticketing-system rebuilds, or a second helpdesk
- A public chat widget, voice bot, or generic assistant
- Auto-send at launch
- Full knowledge-base / FAQ bot as the deliverable
Messier than this fence? We will say so on the discovery call and quote a custom build — this page is not a day-rate scoping product.
Throughput you can see
The published result is faster flagging and same-day drafts — not a guaranteed CSAT lift or euro of retained revenue. That only follows if urgent threads were dying in the queue.
Other production systems
This pilot is draft-and-approve on a shared support mailbox. Shipped inbox work on the Client results page is Outlook filing and flags — a different pattern.
Typical pilots from €8,000 + VAT
Fixed after a free 30-minute discovery call — once we confirm volume, mailbox, alert channel, and the approver role. Quote may sit higher when the mailbox is a nest of shared inboxes or a ticketing rebuild; we will not pretend a one-size sticker covers every stack.
- No separate €900 scoping day on this path — feasibility is inside the pilot
- Human review until you trust it; optional light support after go-live
- Confidentiality agreement before you share anything sensitive