Same support team. Urgent tickets first.
A fixed-scope Build for support and ops leads: triage a shared inbox, draft replies, alert on the angry threads. Nothing sends without a human. Priced on the discovery call.
You sign off against test cases agreed up front, before the final invoice.
Messages that sat overnight can get a same-day draft, if the volume is already in the queue. We do not promise extra revenue or a CSAT score.
Who this is for, and who it isn’t
Built for a support or ops mailbox that already overflows. We say no when the work is a chatbot demo or auto-send on day one.
Support / ops lead
- About 250+ emails per week in a shared mailbox
- Urgent and routine threads sit in the same queue, no reliable way to flag the angry ones
- Agents draft every reply from scratch
- Someone who will approve before anything leaves the building
We will turn this down
- Startups wanting a shiny chatbot or FAQ bot as the product
- Anyone who wants auto-send on day one
- Low volume, under ~250 emails/week, or no shared mailbox
- No human approver, drafts must be reviewed before send
What’s in the fixed pilot
One shared mailbox, drafts only, typically live in 2 weeks. Feasibility is included, no separate scoping fee on this path.
Included
- Intake from the existing shared mailbox
- Urgency and sentiment scoring on every message
- AI-drafted replies saved to drafts, never sent automatically
- Exception alerts via Slack, Microsoft Teams, or email for angry or critical threads
- Human gate until you sign off, optional auto-send later, only after you have reviewed a real sample
Out of scope
- Extra mailboxes, ticketing-system rebuilds, or a second helpdesk
- A public chat widget, voice bot, or generic assistant
- Auto-send at launch
- Full knowledge-base / FAQ bot as the deliverable
Messier than this fence? We will say so on the discovery call and quote a custom build, this page is not a day-rate scoping product.
Throughput you can see
The published result is faster flagging and same-day drafts, not a guaranteed CSAT lift or euro of retained revenue. That only follows if urgent threads were dying in the queue.
Other production systems
This pilot is draft-and-approve on a shared support mailbox. Shipped inbox work on the Example builds page is Outlook filing and flags, a different pattern.
Priced on the discovery call
Quote after a free 30-minute discovery call, once we confirm volume, mailbox, alert channel, and the approver role. You sign off against test cases agreed up front, before the final invoice.
- Feasibility is free, inside discovery and design
- Human review until you trust it; optional support after go-live, quoted case by case
- Confidentiality agreement before you share anything sensitive